Letterex Support

I bought Letterex Complete but it's locked again

Open Settings inside the game and tap Restore Purchases. This re-checks your purchase with the App Store or Google Play — it works across reinstalls and new devices signed into the same store account.

Is a word missing from the dictionary?

Letterex uses the ENABLE word list (172,000+ words, no proper nouns, hyphens, or contractions), filtered to 3–10 letters. If a word you love is missing — or one you think shouldn't count got through — email us the word and we'll review it.

Does the game work offline?

Completely. Nothing in Letterex needs the internet. The Daily Duel picks its puzzle by the date on your device, so it works offline too.

How do refunds work?

Purchases are handled by Apple and Google, so refunds go through them: Apple: reportaproblem.apple.com · Google: Play Store → Account → Order history. If you're stuck, email us and we'll point you the right way.

Something else?

Bugs, ideas, Locksmith grievances: support@letterex.app.